What now ? JwsMarket 2019-12-29 14:00:33 UTC #3. The numbers might get switched around during the delivery process or the written address could be hard to read. The medium-sized cardboard box that looked like it … EDIT: I also wouldn't mind if anyone had any advice on the situation in general. It is amazing how often people screw up their own address. I don't know what's going on, and i can't request a claim because UPS … Once UPS identifies an undeliverable address, you can correct it by following these steps: 1. If the driver delivered your shipment to an alternate location, you should have received a UPS InfoNotice that indicates where the shipment was left (for example, a neighbor's house or leasing office). Press question mark to learn the rest of the keyboard shortcuts. You should be able to use that number to get in touch some how with your local office. An unofficial community where anyone can discuss and ask questions regarding anything UPS related. I can see that the UPS driver has made two mistakes. But say you went to ups saying you didn't get the boxes, and this is from a drivers pov, you could expect a "driver follow up", where a driver will come out to your house asking if you got the box and they will have a gps map showing where the box was left, and if it was indeed misdelivered we make an attempt to recover the items so we can get them to you, but I've only recovered one misdelivered box in my career, most people are pretty dishonest, and if we can't recover anything the claims process continues and the company takes more responsibility to the customer. Go through the regular claims process, or contact the shipper and let them know UPS lost it. UPS may be willing to send someone to retrieve your package. I called UPS and they did nothing. Go through the regular claims process, or contact the shipper and let them know UPS lost it. I go to check the status on my package and it says "Delivered 3:57 pm" That was about the same time I was turning on my street. In this case, y ou’ll need to go to a UPS store and create a new label with the correct address. I checked the tracking# and it says I signed for it and even has my name under "signed for by"..... even tho I wasnt home!!!! In the Address Modification window, choose an option from the drop-down menu in the New Delivery Address section. He posted images of the contents of a UPS … There are procedures for these instances, while it is not common neither is unheard of. If the UPS driver completed the delivery, then the package’s tracking status will show that it was delivered. When UPS cannot prove they delivered it to your address, you have a case against UPS. The best method I employ in case if the wrong delivery address. UPS delivered the package to the wrong address. After that is done they will tell you that you will get a phone call back from the local delivery center and from there you can explain your issue. If you didn’t receive your items you don’t have to buy them again, they are still responsible for you receiving your items or a refund. Upon text notification of package delivery, I walked from my kitchen to my front door to check. This is a copy of the letter I sent to the UPS station manager in Spokane with a five-box shipment that was delivered twice to an incorrect address that UPS generated in their system. An unofficial community where anyone can discuss and ask questions regarding anything UPS related. But the delivery man had made a mistake. That seems to be their basic operating policy. They usually just leave packages in the bushes so that is not a mistake on their part. Yes, we absolutely should have checked the receipt and they should have told me that the shipping address changed automatically. I'm not posting this to hate on UPS. You can get an Amazon Customer Service rep on the phone from the Contact Us link at the bottom of the buyer-facing Amazon page. Package delivered to completely wrong address, city, & state. I hope he doesn't come back and do that. They did say they were a little backed up though so I'm sure they will get to me. So, If FedEx has delivered to wrong address. If you feel the need to let UPS know do it. The intended address is the home of my attorney which has many CCTV cameras. The package wasn't mislabeled, it was simply dropped off in the wrong place. I know that this can usually be done through UPS but is it possible with USPS? UPS delivered to a wrong address December 1, 2011 3:20 AM Subscribe I ordered stuff worth $200 from Macys on Thanksgiving and on 29th Nov. UPS claims that they delivered the boxes in front of my door at 9.30pm. Call them at 1–800-PICK-UPS. UPS delivered my packages to the wrong house. GREAT JOB UPS!!!! I have started a ticket with Gym Shark unfortunately its been over 24 hours and haven't received a response. Lawyers.com Discuss Your Legal Issue Ask a Lawyer Criminal Law UPS delivered to wrong address: QUESTION. so its possible if you have called that a driver will be sent to attempt to retrieve the packages. The USPS Investigator confirmed that the package was indeed delivered to the wrong address, but refused to reimburse me or the vendor. Press 0 a few times and you will get a agent. UPS delivers package to the wrong address. UPS driver just tossed it over the fence and left it there!!!!! I ended up doing that. It's hard to say but I wouldn't worry too much just keep checking and make some calls to see if you can get more info. Get right away online with your credit card and dispute the charges for not receiving the item. I had placed the order on 1/28 and got a notice that UPS delivered it on 1/30. I was told to wait 8 days to receive a phone call and if I hadn't then I should call GymShark or something which was strange, would UPS hate me if I called sooner than that? What can I expect them to do? These people really missed the point. Start a ticket there. call 1800 pick ups. Hi All , So i ordered something recently and the guy come to deliver and said oh sorry we delivered wrong address ie the address just before you by accident and said they will get it back and redeliver tomorrow. Wondering how you were able to see the address it was delivered to, that’s not usually included in the tracking info. So, ... contacting UPS, after I gave them the tracking, I did get a bunch of automated Amazon spiel: "contact them first". He made a mistake, shit happens. Enjoy your ham. It's called a misdelivery and unfortunately it happens from time to time. But the delivery man had made a mistake. Thanks. In reply to RJNedimyer • May 18, 2003 there's only one incident where ups screwed up on me. I escalated my claim with eBay, but they denied it as they based their decision on the fact that the tracking shows it was delivered. There are a lot of reasons why the wrong package might end up at your house or apartment. Press J to jump to the feed. My last name was spelled wrong in the place where it says it was signed for by me. Sorry, this post was deleted by the person who originally posted it. They admitted to delivering the package to the wrong address and told me they would launch an investigation to find the package. You won't be able to expect much of a resolution from ups as you ended up getting the boxes. The only gesture of goodwill I want is for it to go on the record that it was an issue I experienced and if it happens again then they can be more proactive about ensuring their delivery success. I've had a few times where I was sent to retrieve is delivered packages so it could have been picked up, brought back to the center and gone through the system again which will take some time. This is a copy of the letter I sent to the UPS station manager in Spokane with a five-box shipment that was delivered twice to an incorrect address that UPS generated in their system. Choose the Correct My Address button.. 4. Our USPS delivery guy fucks up that shit too. This means you either signed a signature release for your address allowing drivers to leave packages unattended, or the driver found a safe place to leave it. Guess I have to go jump threw their hoops and try to go find my stuff. The standard practice for all the courier companies in case of wrong delivery is the same. However the name on the electonic signature isnt the persons living there, so all that i can imagine is that its been sent to the wrong address. The UPS truck doesn't go to my house and I am confused. He delivered to the wrong address and he left the parcel simply in front of the house. https://www.gymshark.com/pages/get-in-touch. I emailed UPS and they look up the tracking number and can only tell me (since I was not the one that sent the package) that the name and address for the tracking is not the same as mine. Customer has now emailed with a change of address request. Same with Street or Avenue. UPS may be willing to send someone to retrieve your package. Check with others at your address, or perhaps a neighbor, to see if someone else has picked up the package. Hi Advice please we sent a package out to a customer - who say they never received it - even though the tracking shows delivered. Re: UPS delivered my package, to the wrong address?! The problem is that the package was delivered (and signed for lol) in a neighboring state according to both amazon and ups tracking. Can you keep packages wrongly delivered … When you select UPS Delivery Intercept, you can request that UPS perform one of the following actions: Return to Sender: Return the package to the shipper Deliver to Another Address: Reroute the package to a new address Reschedule Delivery: Hold the package for delivery on a future date Will Call: Hold the package for pickup by the consignee sometimes ive been asked to pick up misdelivered packages and deliver them to the proper addresses. I go to turn on my street and the UPS truck is 2 doors from my house. Management will let the driver know. I went to check my porch… no package. It is scheduled to be delivered tomorrow. However, if my neighbors were dishonest, this could have ended as a more expensive and stressful experience. The medium … Today I got an email from the buyer saying Amazon used her old address by default and she did not know how to change to the correct address and how can I get my item. Press J to jump to the feed. 4 calls later and still no concrete answer on if the dispatched driver went to retrieve my package. Two weeks ago I shipped an item via USPS with stamps.com and it was listed as delivered a couple of days later. Last week, UPS dropped off a package on the porch of Jay Friedman's home in Plano, Texas. UPS was scheduled to deliver to me on Wednesday, I stayed home that day so I could receive the package. They just kept telling me it was signed for by me and was delivered to my house. You have ruined a perfectly good day! I emailed UPS and they look up the tracking number and can only tell me (since I was not the one that sent the package) that the name and address for the tracking is not the same as mine. You need to contact your nearest UPS Customer Center. I looked everywhere. Why Did the Package Go to the Wrong Address? UPS delivers package to the wrong address. I've been called to pick up a package sent to the "wrong" address only see that it was delivered to the correct place according to the label. * If the answer is, yes; then it will depend on the service level of the package. My neighbors found them on their doorstep and delivered them to the correct address that was plainly visible on the address label. New comments cannot be posted and votes cannot be cast. Get on the chat with Amazon rep. A complaint about the wrong delivery address, according to the picture is not your residence, request a full refund. Hello - We shipped an order to the address specified via First Class Package. I then got an email saying the package had been delivered when it hadn't so naturally I called customer service. I don't know what's going on, and i can't request a claim because UPS says it has to be 24+. None showed the package delivered, much more, stolen. LOL I see someone downvoted me. Would like to accommodate customer but am unsure on how to proceed. Im pissed that the driver would lie like that. I hope a tally gets incremented so they can be aware of how often this sort of thing occurs at troublesome addresses. I figured it would be easier than ordering through Bambino itself and Amazon has good customer service so if anything did go wrong I could get it fixed. Delivered wrong address by UPS woes. Let me reiterate, I was home when the driver stated he delivered it. We didn't know this until the package failed to arrived. You need to contact your nearest UPS Customer Center. What happens when UPS delivers a package to the wrong address? Offer some gesture of goodwill? They said they delivered it 30 mins ago but, I never heard a knock or anything, and they didn't leave it at the front office. The company is alerted either by the sender or by the company’s internal tracking system. There are procedures for these instances, while it is not common neither is unheard of. UPS left a package that isnt mine. The recipient refuses to return the package to UPS. Gotta love UPS. Thank you for the replies guys, Y'all have given me some hope. Delivered my package to the wrong address in the wrong town knows it but I have to jump through hoops to get them to do anything about it. UPS delivered my packages to the wrong house. UPS cared so much about the delivery that not only could they not be bothered to check the address, but they left a perishable food item on your porch. For some reason the Hulu and Netflix GC (UPS tracking #: {removed per forum guidelines}) has an incorrect old delivery address in CO 80906 (I moved from CO to NY in July 2019), and the BestBuy GC has the correct delivery address of NY 11365. Once there explain your issue and ask to speak with the local delivery center. It is a $25 item and I did not get signature confirmation. I escalated my claim with eBay, but they denied it as they based their decision on the fact that the tracking shows it was delivered. 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